Effective Date: 6 May 2026

At Tile Studio Pvt Ltd, customer satisfaction is important to us. Please read our Refund & Cancellation Policy carefully.

1. Order Cancellation

• Orders can be cancelled before dispatch.
• Once the order has been dispatched, cancellation requests may not be accepted.
• Customised or special-order products cannot be cancelled.

2. Return Eligibility

Returns may be accepted only if:

• The product is damaged during delivery
• Incorrect products are delivered
• The product remains unused and in original packaging

Customers must report issues within 48 hours of delivery with proper images/videos as proof.

3. Non-Returnable Items

Returns or refunds will not be accepted for:

• Installed tiles/products
• Special-order items
• Clearance or discounted products
• Used or damaged items caused by improper handling

4. Refund Process

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.
• Shipping charges may be non-refundable.
• The refunded amount would be credited to the customer’s bank account within 3 to 4 days .

5. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error or damaged delivery.

The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.
If you are receiving any damaged or defective products please contact us within 24 hrs so we will Re-deliver either exchange or replace products within 5-6 working days

6. Inspection Policy

Customers are requested to inspect all products before installation. No claims will be accepted once tiles or materials are installed.