Effective Date: 6 May 2026

At Tile Studio Pvt Ltd, customer satisfaction is important to us. Please read our Refund & Cancellation Policy carefully.

1. Order Cancellation

• Orders can be cancelled before dispatch.
• Once the order has been dispatched, cancellation requests may not be accepted.
• Customised or special-order products cannot be cancelled.

2. Return Eligibility

Returns may be accepted only if:

• The product is damaged during delivery
• Incorrect products are delivered
• The product remains unused and in original packaging

Customers must report issues within 48 hours of delivery with proper images/videos as proof.

3. Non-Returnable Items

Returns or refunds will not be accepted for:

• Installed tiles/products
• Special-order items
• Clearance or discounted products
• Used or damaged items caused by improper handling

4. Refund Process

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.
• Shipping charges may be non-refundable.

5. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error or damaged delivery.

6. Inspection Policy

Customers are requested to inspect all products before installation. No claims will be accepted once tiles or materials are installed.